VOLKS CAPITAL, and its related entities hereafter “the Company”, is responsible for the protection of the privacy and the safeguarding of clients’ personal and financial information. By opening a trading account with the Company, the client hereby gives its consent to such collection, processing, storage and use of personal information by the Company as explained below.
The collection of personal information
The Company collects the necessary information required to open a client’s trading account and perform transactions. Additionally, it safeguards the clients’ assets and privacy and provide clients with the variety of services they require. In this respect, the Company gathers information from clients and may, in certain circumstances, gather information from banks, and/or credit agencies, and/or clearing agencies, and/or other sources which will help the Company to construct the clients’ profile based on their requirements and preferences in order to provide all its services effectively.
The only information the Company collects includes information required to communicate with and identify its clients. The Company may also collect certain demographic information, such as birth dates, education level, occupation, etc. The Company also assesses trading related information.
Usage of personal information
The Company uses clients’ personal information only as required to provide quality service and security to its clients. This information helps the Company to improve its services, customize browsing experience and enables it to inform its clients about additional products, services or promotions relevant to them. In this respect, the clients hereby consent to the usage of this data for such purposes.
If the clients do not want to receive information of this nature for any reason, they can contact the Company at the following address: firstname.lastname@example.org
Protection of personal information
Any personal information provided by the client to the Company will be treated as confidential and shared only within the Company and its affiliates and will not be disclosed to any third party except under any regulatory or legal proceedings. In case such disclosure is required to be made by law or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the regulatory authority. Under such circumstances, the Company shall expressly inform the third party regarding the confidential nature of the information.
Affiliates and Partners
The Company may share information with affiliates in the event such information is reasonably required by such affiliate to provide the products or services to its clients. The Company may share information with partners, affiliates and associates to offer additional similar products and services that meet clients’ needs and which are delivered in a manner that is useful and relevant only where clients have authorized the Company to do so.
Non-affiliated third parties
The Company reserves the right to disclose personal information to third parties where required by Law, regulatory and other government authority. The Company may also disclose information as necessary to credit reporting or collection agencies as reasonably required to provide the services to Company and/or its clients.
In addition, the Company may engage third parties to help carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to its business. Use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which the Company shares personal information are required to protect such personal information in accordance with all relevant legislation and in the same manner the Company protects them. The Company will not share personal information with third parties which it considers will not provide its clients the required level of protection.
In cases where clients have been introduced by a Business Introducer, such Business Introducer may have access to clients’ information. Hence, clients hereby consent to the sharing of information with such Business Introducer.
From time to time the Company may contact clients whether by phone or email and offer them further information about the Company and financial market trading. Additionally, the Company may, on occasion, seek to contact clients, whether by phone or by email to inform them of unique promotional offerings provided by the Company for the client. Clients consent to the receipt of such contact when they consent to our terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact with the Company at any time whatsoever is entitled to do so, simply by contacting the Company whether by phone or email and requesting that no further contact on behalf of the Company be made.
Restriction of responsibility
Use of “COOKIES”